Payment in full is required at the time of booking. If payment is not received the space will be made available online again. If you start the course and then cancel or fail to turn up no refund will be made except in special circumstances. This situation will be considered case by case. We encourage all people considering booking to come along and view our class before booking onto it. This will enable you to be sure you can make the allocated time and that you like the way we run our classes.
We do not allow any form of harsh handling and we use proven kind and effective techniques. Therefore, we do not accept check chains, pinch, prong, electric or compressed air collars, rattle cans, water sprays or any aversive devices. All you need to bring is a standard lead or training lead plus a collar that is as wide and comfortable as possible, a harness if required and a variety of training treats and toys.
You must not knowingly book an aggressive or highly reactive dog onto these .If in doubt please make arrangement for us to assess your dog before booking onto a course. If you have not asked us to assess your dog and then find that your dog is highly reactive, nervous or aggressive we may not refund your course payment. However, if we have assessed your dog and still find the dog is aggressive in the class we will offer an alternative solution such as one to one training or an outdoor class etc in order to meet your aims.
We do not accept dogs that are in season to attend our classes. Should your dog come into season during the course you will be able to make the classes up that have been missed in alternative classes once the season has finished.
We use veterinary approved disinfectants to reduce risks of disease. We take every precaution to reduce risk of disease, however, we cannot be held accountable should a dog become poorly. We would ask that you ensure you only bring healthy dogs/puppies to class. If you suspect your dog may be ill (diarrhoea/vomiting/off food) please do not bring him/her to class.
At times we might take video or photographic images that we might share on social media. We will only show images and film that show clients and their dogs in a good light. If you would not be happy with this, please let us know. Otherwise, if you tick the terms and conditions, this allows us to use images taken in classes.
Little Oliver Twists Dog Training Academy has public liability and general insurance suitable for a dog training club. Any physical activity can have risks, however remote. Participation in activities with Little Oliver Twists Dog Training Academy is entirely at the risk of the participant. Neither Little Oliver Twists dog training academy, nor its individual instructors or helpers, nor the owners or landlords of our training venues, accept any responsibilities, whatsoever, for any injuries or losses sustained which are not covered by Little Oliver Twists Dog Training Academy’s insurance. Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.